Base pay range $15.00/hr - $20.00/hr Specific Responsibilities Provide a first point of contact for customers seeking technical assistance with a ticket, phone call, email, or in person Assist customers, troubleshoot problems, and coordinate technical support. Record events and problems and their resolution in logs Follow-up and update customer status and information Log and route service requests and incidents in an incident management system. Maintain service level agreements related to Desk Side support Service/Incident requests Direct unresolved issues to the next level of support team member Establish phone bridge with next level of support and customer leads per SOP’s Receive and input critical time data in various formats and ingest it into the vetting system. Data may be received in various formats and must be converted to a customer defined format such as XML for ingest into the system Requirements Due to federal requirements, only US Citizens can be considered. Candidates with dual citizenship cannot be considered Active Secret clearance is required. Due to agency and contract requirements, candidates must be U.S. citizens with no dual citizenship. This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule. Telework: Candidates must reside within a commutable distance and be available to work onsite at the customer’s discretion. This includes being on-site during the transition period. Must be based around Colorado Springs, CO. 0-3 or more years of experience in Helpdesk/ServiceDesk/Call Center OR equivalent experience in customer service. 0-3 or more years of experience utilizing any Incident Management Ticketing System such as Remedy v20.02 or ServiceNow Seniority level Entry level Employment type Full-time Job function Information Technology Industries Staffing and Recruiting #J-18808-Ljbffr
...CERTIFIED MEDICATION AIDE The Heights of Atascosa Available Shifts: PRN All Shifts Pay Rate: $17/hourly - $18/hourly At Touchstone Communities, caring isn't just what we do - it's who we are . Every day, we come together with one shared purpose: Making...
...range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. PandoLogic. Category:Healthcare, Keywords:CT Technologist, Location:Lake Stevens, WA-98258
...Call Center Inbound Sales Representative - Fayetteville at eClerxLocation: 235 N McPherson Church Road, Fayetteville,... ...attractive, performance-based incentives.Work Location - This is an in-office position (No remote or work-at-home positions available for this role).You...
...travel corridors in Southern Illinois. Crab Orchard National Wildlife Refuge is about 10 miles from Marion and offers hiking, fishing, and boating across more than 44,000 acres. Shawnee National Forest is within about 30 miles and includes Garden of the Gods and Rim Rock...
...order to be considered. In this role, you will perform drafting, layout, and design work for residential construction projects. Revit experience is required, and ArchiCAD knowledge is a plus. Duties and Responsibilities: Prepare residential design drawings,...